This disclaimer outlines the terms and conditions that govern the use of Ezclean’s cleaning and repair services. By purchasing, utilizing, or engaging in any of our services, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this disclaimer or any of the outlined conditions, we strongly advise against purchasing or using our services. This disclaimer applies to all customers, clients, and any individuals or entities who access, use, or benefit from our services, whether directly or indirectly. Ezclean reserves the right to modify or update this disclaimer at any time, and it is the responsibility of the customer to stay informed of any changes. By continuing to use our services after such modifications, you accept and agree to the updated terms.

1. Not keeping items for more than 6 months.
Once the items are completed and the customer is notified by our customer service team, the customer must pick up the shoes within six months. Any items that remain kept in our shop for more than six months, without any further communication or update from the customer, will be considered “unclaimed” and belong to Ezclean, it may be disposed of or otherwise handled at our discretion.

2. No proceed before receiving full payments.

Our technicians will begin work only after full payment has been received. Items that remain unpaid and have not received any updates or notifications will be considered ‘unclaimed’ and belong to Ezclean after 6 months, it may be disposed of or otherwise handled at our discretion.

3. Cleaning Principle

For stains on items, our technicians will make every effort to remove them without damaging the items. However, due to factors such as the type of stain, item characteristics, and the duration the stain has been present, some stubborn stains may be difficult to remove. This is considered a normal occurrence.

4. Deductible Rules

If an item is pointed out to be obviously defective prior to processing and the customer is informed of the potential risks but agrees to proceed with processing nonetheless, no compensation will be provided for any incidents occurring after the service.

● For stains that are difficult or impossible to remove, we will inform the customer that we will attempt to clean them. However, if the customer insists on stain removal and an incident occurs as a result, no compensation will be provided.

If the care label on the garment is inaccurate but the customer insists on processing the garment according to the label, any failure to achieve the desired cleaning result or damage caused by the misleading label will not be compensated.

● Issues such as partial sole separation, air permeability, or air cushion leakage caused by shoe quality or uneven stress on the sole due to personal wear habits will not be compensated.

5.Compensation basis

Based on the purchase invoice or online payment receipt provided by the customer as proof of the value of the goods, the compensation amount is 50% of the value of the goods, capped at RM2000. If the customer is unable to provide such proof, the compensation amount is 50% of the lowest market price of similar goods, also capped at RM2000.

6. Items Ownership

After compensation, the item will belong to us. If the customer wishes to keep the item, 30% of the compensation amount can be deducted, and after the deduction, the clothing will belong to the customer.

7. After-sales duration

Please carefully inspect the items upon receipt. If you notice any issues, promptly inform the store staff for assistance. If there are no relevant service tags or if issues are reported more than 24 hours after the handover of the items, the store will not be held responsible.